Help & Frequently Asked Questions

Our Warranty:

Baywood offers a full 30 day full and 90 day limited warranty on all products including Damaged or broken items upon delivery, "popped" lenses, and broken hinges resulting from manufacturer defaults. Items showing impact or abuse are not covered by manufacturers warranty. Damage resulting from hyper-extension of hinges and twisting are not covered. Likewise, items with severe environmental damage from extreme temperature or related mistreatment are not covered. Baywood reserves the right to determine when warranty coverage applies.

International Baywood Fans!

-Be sure to know your taxes and customs duties when ordering. Be advised most customs departments and postal organization may charge fees due to importation. Thank you for your support and contact us if you have any questions.

 

FAQ

Are the glasses fragile?

 >Baywood- We strive to design all of our eye-wear with the best materials possible. That being said we are limited to the natural strength of wood and bamboo. These are strong materials and should allow for a long and durable life of the glasses. Although, care should be taken to avoid abuse. As always contact us for any further questions. Thanks!

 

Do you ship to Canada?

 >Baywood- Yes!

 

Do you ship to the Europe?

 >Baywood- Yes! Below is a list of countries we ship to in Europe

Andorra

Australia

Austria

Belgium

Bulgaria

Canada

Croatia

Cyprus

Czech

Denmark

Ecuador

Estonia

Finland

France

Germany

Gibraltar

Greece

Greenland

Hungary
Iceland

Ireland

Italy

Latvia

Lithuania

Luxembourg

Malta

Monaco

Montenegro

Netherlands

Norway

Poland

Portugal

Reunion

Romania

Slovakia

Slovenia

Spain

Sweden

Switzerland

Ukraine

United Kingdom

 

Do you ship to Australia?

>Baywood- Yes!

 

Do you ship to Mexico?

>Baywood- Yes!

 

Do you ship to Brazil?

>Baywood- Yes!

 

Do you ship to Ecuador?

 

>Baywood- Yes!

 

 What happens if I break my Baywoods?

 >Baywood- If you are within the 30 day warranty period give us a call or send us an email and we can send you a new pair. If you are past the warranty period contact us and if it is due to a manufacturer fault we will take care of it. We are here to make your experience great!

 

Can I get a bamboo box with the Hybrids?

 >Baywood- Yes! choose the bamboo box option when adding to cart.

 

Do the wood and bamboo glasses float?

 >Baywood- All our full wood or bamboo eye-wear float!

 

Do the Hybrid models float?

 >Baywood- Unfortunately the Hybrids cannot float due to the slight increase in weight with the frame design.